IT Security Service Desk Technician - Grand Rapids MI

Grand Rapids, MI
Full Time
Mid Level
ABOUT US
Applied Innovation is excited to celebrate 38 years of helping our customers grow. Starting as a printer, copier, and fax dealer in 1987, Applied has evolved into a complete office technology provider. Offering a full suite of technology offerings including multiple SAAS offerings, workflow software, printing equipment, and managed IT services. We’re proud to be a family-owned second-generation business and look forward to the future. 

ABOUT THE OPPORTUNITY
This is a Monday to Friday position with working hours of 8 AM - 5 PM onsite at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The IT Security Service Desk Technician will be a client focused on providing proactive and reactive security services. This will include:
  • Vulnerability Management
  • Incident Response and Forensics
  • Security for email, Dark Web, malware detection and remediation
  • Firewall and Intrusion Prevention Support
The Security Service Desk Technician will:
  • Respond to alerts from vulnerability management, patch management, endpoint security, and cloud environment management
  • Engage end users for response to alerts and installation of agents as needed.
  • Develop system documentation using strong technical writing and technical drawing skills.
  • Follow Technology Incident Response Plans as needed
  • Manage technology security solutions on LAN/WAN, servers, storage, virtualization, switches, routers, firewalls, and cloud integrations.
  • Utilize PSA as a primary ticketing, scheduling, expense, documentation, and project management tool
  • Perform reviews of security-related device configurations (i.e., Firewall Rulesets, Router/Switch configurations, etc.) to identify unsecured or out of compliance configurations
  • Stay up to date with current and future technologies and security concerns
  • Provide after-hours support in the event of a security incident
  • Participate in exercises and tabletops to validate the performance of information security incident response plans and processes
  • Provide subject-matter expertise and support to project and service teams as needed
  • Travel occasionally to participate in special assignments, training, and between office locations
The ideal candidate will have experience and the ability to configure the following:
  • Windows Server 2008 – 2025
  • TCP/IP networking
  • DNS and DHCP
  • Network Activity Monitoring (SIEM)
  • Virtualization concepts, especially Hyper V and VMWare
  • Backup and Disaster Recovery Solutions (Datto experience a plus)
  • Patch Management
  • Remote Monitoring and Management Solutions (CW RMM)
  • Two factor authentication and SSO
  • Cloud Solutions (M365 and GSuite)
  • Active Directory administration
  • Web content filtering
  • Anti-virus tools / EDR
  • Wired and wireless network connectivity
  • Mobile device Management

WHAT YOU'LL BRING
  • Minimum of one industry certification:
    • Security+ Certification or similar
  • Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
  • 5+ years’ experience working in a technical role
  • Valid Driver's License (to travel to other company offices for meetings). 

Applied Innovation offers a comprehensive benefits package that includes medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan, and access to our onsite fitness center.
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