Tier 1 IT Support Specialist - Grand Rapids MI

Grand Rapids, MI

Full Time

Technology

Entry Level

Applied Innovation is seeking a Tier 1 IT Support Technician to join the IT Service team within our Managed Network Service division. The primary focus of this position will be to provide excellent customer service for our Applied Innovation Technology clients.

This position is in person Monday to Friday 8 am to 5 pm located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. is This will be achieved through the following:

Fielding first-line support requests via phone, email and ticketing system.
Effectively listening to the client and identifying the source of the issue.
Communicating in an upbeat, positive and professional manner.
Researching and implementing solutions in accordance with our Ideal Ticket Procedure.
Routing or escalating issues to correct resources.
Following up with clients when appropriate.
Keeping up-to-date on new software and hardware.
Successfully managing time with management oversight.

Skills: This position will be responsible for having a basic knowledge of, and ability to troubleshoot, the following:

Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)
Microsoft Office (including Office 365)
Active Directory administration
On-premise Exchange
Web content filtering
Anti-virus tools
DNS and DHCP
Wired and wireless network connectivity
Server administration
Network storage devices
Phones
Mobile devices

Requirements Include:

Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.
In lieu of education, one must have one of the following certifications:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Other IT related certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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Are you able to work Monday to Friday from 8 am to 5 pm at our office?*

Do you have at minimum a 2-year college degree in Networking, Computer Science, Information Systems or a related technical field, or equivalent work experience?

In lieu of education or equivalent work experience. one must have one of the following certifications:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Other IT related certification*

Do you have any of the following certifications:
A+ Certification
Net+ Certification
Microsoft Certified Professional (MCP)
Other IT related certifications

If so, please list the specific certification and your verification code.*

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Tier 1 IT Support Specialist - Grand Rapids MI

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