Dedicated Onsite IT Technician - Tier 2 Grand Rapids MI

Grand Rapids, MI

Full Time

Information Technology

Mid Level

Applied Innovation – Managed Network Services

Are you a Tier 2 technician who thrives in a hands-on environment, values autonomy, and enjoys solving real-world problems? Applied Innovation is looking for a dedicated, experienced IT professional to join our Managed Network Services team in a hybrid client-facing and internal support role.

In this position, you'll spend three days each week at a key client site supporting their internal IT operations, and the remaining two days at our Grand Rapids office working with our broader IT team. This is not a field tech role—it's a true Tier 2 position focused on problem-solving, project execution, and infrastructure support in professional environments.

You’ll be the go-to person for diagnosing complex issues, supporting user systems, and helping improve how technology supports business across multiple environments.

What You’ll Do

Act as the primary Tier 2 technician at a dedicated client site three days/week
Provide advanced support for Windows, macOS, servers, Microsoft Entra/Active Directory, Exchange, O365, and network environments
Troubleshoot escalated desktop, server, network, and infrastructure issues
Assist with patching, upgrades, security tools, cloud configuration, and documentation
Work collaboratively with Tier 1 and Tier 3 teams to close loops on tickets and projects
Maintain and update documentation in our internal systems and client-facing portals
Travel between our Grand Rapids office and assigned client locations (all local)

What Makes This Role Different

Autonomy with support – You’re trusted to lead solutions but backed by a knowledgeable and responsive team
Consistent client work – No daily dispatch chaos. You’ll build deep familiarity and trust at your primary site
Growth-focused – Many of our Tier 2s have advanced into cloud, security, or engineering roles—your path is supported
Team-first culture – We hire to fit our collaborative, respectful, and accountable environment
Paid for every mile – All travel between sites is fully reimbursed via a mileage stipend

You’ll Excel If You Have

3+ years of experience in a technical support or systems administration role
Proficiency supporting environments with:
- Microsoft Entra AD and O365
- Windows/macOS workstation support
- Exchange (on-premise/hybrid)
- Active Directory, DNS, DHCP
- Anti-virus and content filtering platforms
- Wired and wireless network troubleshooting
Strong documentation habits and customer communication skills
A high degree of self-motivation, problem-solving, and professionalism

Requirements

3+ years in IT-related support or systems roles
Valid driver’s license and reliable transportation
One of the following certifications (or ability to earn within 90 days):
- CompTIA A+, Network+, Server+
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Other relevant technical certification

Benefits

Full medical, dental, and life insurance
401(k) with company match
Paid vacation and holidays
Onsite fitness center
Career advancement support and training access
Mileage reimbursement for all client travel

About Applied Innovation

We’re more than just an IT provider—we’re a team that’s passionate about helping businesses grow through smarter, more secure technology. Our environment is fast-paced but collaborative, and we invest in our people because we know that’s how we grow.

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One of the following certifications is required:
• A+ Certification
• NET+ Certification
• Microsoft Certified Professional (MCP)
• Cisco Certified Network Associate (CCNA)
• Server Plus
• Other IT related certification

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