Technology Billing Specialist - Grand Rapids MI

Grand Rapids, MI

Full Time

Technology

Entry Level

Applied Innovation is seeking a Technology Billing Specialist to join our Technology division. Our Technology division is focused on providing excellent customer service in the managed IT field. This position will be responsible for producing accurate client invoices for all managed IT and phone services.

Responsibilities:

Create and Manage Client Agreements with ConnectWise PSA.
Adjust agreements monthly to reflect products in use.
Audit vendor invoices to ensure we are paying for what we are getting.
Send Agreement invoices to clients monthly.
Transfer & fulfill agreement invoices to eAutomate to allow payment reconciliation.
Assist with Client questions about billing.
Provide receipts for vendor payments to accounting department.
Produce tax reports for hosted telephony system for accounting department.
Create, follow, and update consistent processes and procedures.
Identify opportunities for billing improvements and implement changes.
Collaborate with team members and clients to understand billing issues, maintain consistency, and work through exceptions.

Requirements Include:

Associates degree and 2+ years of experience, or Bachelor’s Degree, or equivalent experience
Strong customer relationship skills.
Organized, detail oriented and self-motivated.
Well-developed analytic and problem-solving skills.
Excellent listening, speaking and writing skills.
Ability to successfully manage time.
Commitment to ongoing learning and development.
Desire to learn.
Strong Microsoft office skills.
eAutomate and/or ConnectWise experience is a plus.

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, an onsite fitness center, and opportunity for advancement.

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Technology Billing Specialist - Grand Rapids MI

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