Accounts Receivable Administrator - Collections - Grand Rapids MI

Grand Rapids, MI

Full Time

Administrative

Entry Level

Applied Innovation is seeking a highly motivated and results-driven Accounts Receivable Administrator to join our team. The ideal candidate will possess a deep understanding of the collections process, along with a strong background in collections laws and procedures. This individual will demonstrate an assertive yet professional approach to obtaining payments, while maintaining a courteous and customer-focused demeanor. This is a Monday to Friday position from 8 am to 5 pm located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.

Key Responsibilities:

Collections and Payment Follow-Up:

Conduct timely follow-up on overdue accounts and outstanding invoices.
Communicate with customers via phone, email, or letter to resolve payment issues and ensure timely collection.
Document all collection efforts and escalate unresolved issues to management as needed.

Payment Processing:

Record and process incoming payments, including checks, wire transfers, and electronic payments.
Reconcile payments with outstanding invoices to ensure accurate accounts.

Account Reconciliation:

Perform regular account reconciliations to ensure that all payments are correctly applied and accounted for.
Investigate and resolve discrepancies between customer payments and accounts receivable records.

Customer Support:

Respond to customer inquiries regarding billing, payment status, and account balances.
Assist customers in resolving any payment or billing issues, ensuring positive relationships.

Reporting:

Prepare regular reports on aging accounts, outstanding balances, and collections progress for management.
Assist with month-end and year-end closing processes by providing accurate accounts receivable data.

Documentation and Compliance:

Maintain accurate and up-to-date customer account records.
Ensure compliance with company policies, legal requirements, and industry standards regarding invoicing and collections.

Qualifications:

Education: High School diploma or equivalent.
Associate’s degree in accounting or finance, preferred.
Experience: 1–3 years of experience in accounts receivable, billing, or a related financial role, preferred.
Experience with accounting software (e.g., E-Auto) is preferred.

Skills:

Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office, particularly Excel.

Physical Requirements:

Primarily office-based, it involves sitting at a desk, using a computer, and handling documents.

Applied Innovation offers a full benefit program that includes medical, dental, vision, life, short-term disability, 401(k), paid vacation, paid holidays, and an onsite company gym.

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Accounts Receivable Administrator - Collections - Grand Rapids MI

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