Professional Services Technician - Grand Rapids MI

Grand Rapids, MI

Full Time

Technology

Mid Level

Applied Innovation is seeking a Professional Services Technician to join our team. This is a Monday to Friday position from 8 AM to 5 PM with an on-call rotation about 3 times per year. The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients in and around Grand Rapids, Michigan. Our office is located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 This will be achieved through the following:

Receive build requests directly from Product and Platform
Receive build requests directly from Project Coordinators
Build Workstations and Servers in accordance with SOP for clients prior to delivery
Configure Meraki Network Infrastructure in accordance with SOP for clients prior to delivery
Deliver and install inventory
Following predefined scopes of work and Standard Operating Procedures (SOPs)
Configuring hardware and software for deployment
Installing and supporting network systems, including workstations, servers and infrastructure devices at the client’s location
Providing troubleshooting techniques during deployments
Updating client documentation in document retention system
Following up with clients when appropriate
Communicating in an upbeat, positive and professional manner
Keeping up to date on new software and hardware
Successfully managing time with management oversight

This position will be responsible for having a basic knowledge of, and ability to configure and troubleshoot, the following:

Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)
Microsoft Office (including Office 365)
Active Directory administration
On-premise Exchange
Web content filtering
Anti-virus tools
DNS and DHCP
Wired and wireless network connectivity
Server administration
Network storage devices
Phones / mobile devices

Requirements Include:

A Valid Driver’s License and a good driving record, including no DUI’s in the past 5 years.
Minimum of 1 – 2 years of previous experience in related field such as helpdesk.
Minimum of 2-year college degree in Networking, Computer Science, Information Systems or a related technical field, preferred.
One of the following industry certifications, preferred:

- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.

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Are you able to work Monday to Friday from 8 AM to 5 PM out of our HQ office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512?*

Do you have a valid driver's license and a good driving record including NO DUI's in the past 5 years? Please list all moving violations.*

How many years of related experience do you have in a paid position, such as helpdesk?*

Do you have any of the following active certifications? If so please list with the verification code.

A+ Certification
Net+ Certification
Microsoft Certified Professional (MCP)
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Professional Services Technician - Grand Rapids MI

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