Field Service Manager - Grand Rapids MI

Grand Rapids, MI

Full Time

Mid Level

Applied Innovation is seeking a high capacity, self-managed candidate to fill a full-time
position as Field Service Manager, supporting West Michigan and headquartered in Grand Rapids.

Responsibilities for this position include, but are not limited to:

Lead a team that supports primarily Canon and Ricoh office equipment sold by or under contract with Applied Innovation
Maintain proper levels of staffing to meet or exceed Applied Innovation’s standards or response time
Collaborate with sales team
Ensure team members have access to the knowledge and tools necessary for success
Ensure team members represent Applied Innovation well in all interactions
Daily and long-term success of the team
- Business planning
- Benchmarking
- Continual improvement/development
- Monthly one-on-one and team meetings
Review all client feedback and take appropriate action to resolve any issues
Maintain broad perspective to ensure company, department and team success

Requirements:

Minimum of 5 years in our industry and/or previous management experience
Valid Driver's License
Clean Driving Record, including no DUI's in past 5 years
Excellent organization, communication and collaboration skills
Superior planning skills
Proven, creative problem solver

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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Field Service Manager - Grand Rapids MI

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