Dedicated Onsite IT Technician Tier 2 - Flint MI

Flint, MI

Full Time

Information Technology

Mid Level

Applied Innovation seeks a detail-oriented, self-motivated individual to assist in serving clients in our Managed Network Services department as a Dedicated Onsite IT Technician—Tier 2. This position will primarily be located at our client sites daily, fulfilling their internal IT needs. It will report directly to the Applied Innovation service team manager.

Essential Duties and Responsibilities:

Representing Applied Innovation IT Services within client environments
Traveling to different client sites on a structured cadence within a defined territory
Installing and supporting customers’ IT environments, including user workstations, servers, and other infrastructure devices.
Troubleshooting, resolving, or escalating client technical issues as needed
Updating client documentation in the document retention system
Recommending procedure modifications and improvements
Providing guidance and support to Tier 1 Onsite IT Technicians

Skills: This position will be responsible for having an intermediate knowledge of and ability to troubleshoot the following:

Experience in PC, MAC, and server operating system environments
Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
Active directory administration, On-premises Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
Excellent customer service skills are essential.
Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
Ability to quickly learn, understand, and manage new systems related to information technology
High degree of flexibility and problem solving.

Requirements Include:

Full Clean and Valid Driver's License
Willingness to drive between client sites
Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.
Three or more years’ experience in an IT related role
One of the following certifications required:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Server Plus
- Other IT related certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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Do you have a minimum of a 2-year college degree in Networking, Computer Science, Information Systems or a related technical field?

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Do you have 3 or more years of experience in an IT related role?*

One of the following certifications required:
• A+ Certification
• NET+ Certification
• Microsoft Certified Professional (MCP)
• Cisco Certified Network Associate (CCNA)
• Server Plus
• Other IT related certification

Please list the specific certification in which you hold and your verification code.*

Do you have a valid Driver's License and a clean driving record?

Please explain any moving violations including DUIs.*

Are you willing to drive between client sites?*

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Dedicated Onsite IT Technician Tier 2 - Flint MI

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