Salesforce Support Specialist - Grand Rapids MI

Grand Rapids, MI

Full Time

Administration

Entry Level

Applied Innovation is seeking an adaptable, detail-oriented individual to assist in the day-to-day operations of our Sales Department as a Salesforce Support Specialist. The Salesforce Support Specialist will report directly to the Director of Sales Development.

This role will serve as backup system administrator of the Salesforce.com environment and will support, manage, audit, and maintain Salesforce database which includes but is not limited to:

Oversee updates, maintenance, auditing, and development of the Primary Pricebook and TCO database to ensure accuracy and efficiency
Conducting Salesforce user trainings including new onboarding and ongoing orientations.
Execute day-to-day configuration, support, maintenance, and improvement of the Salesforce platform.
Respond to, troubleshoot and escalate SF.com user support tickets.
Handle basic administrative functions including, user account maintenance, reports and dashboards, workflows, and other routine tasks.
Complete data clean-up of Salesforce daily. Maintain database integrity and accuracy – includes cleansing and duplicate management.
Assist with the implementation of new integrations or products that are managed out of Salesforce as assigned by SF.com Administrator.
Monitor customer account changes and sales rep territories. – Happening Daily
Maintain E-automate database as it relates to Salesforce.
Respond to co-worker questions and concerns surrounding the databases and resolving challenges.

Applied Innovation offers a comprehensive benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, an onsite fitness center, and opportunity for advancement.

The information contained in this job description is not an exhaustive list of the duties performed for this position nor does it represent or imply a contract of employment. The individuals currently holding this position perform additional duties and additional duties may be assigned. The Administration Department and Applied Resources Department reserve the right to make changes to the above job description as necessary to fulfill the work duties.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally able to work in the US without sponsorship?*

Have you ever been convicted of a felony? If so, please list the year and name of the felony charge, as well as the details surrounding the event.*

Do you currently work at or have you worked at Applied Innovation (Imaging)?

Are you able to work Monday to Friday from 8 am - 5 pm at our Grand Rapids Warehouse office located at 3223 Kraft Ave SE, Grand Rapids, MI 49512?*

What is your minimum expected hourly rate of pay?*

We'd love to know how you discovered this opportunity. Please explain.*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Salesforce Support Specialist - Grand Rapids MI

Apply for this position